Privacy Policy

When you purchase something from Workforce Skills & Training, as  part of our selling process, we collect the personal information you give us such as your name, address and email address.  Workforce Skills & Training is committed to ensuring that your privacy is protected. Should we request any certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy.


In order to use the Workforce Skills & Training website (, we may require information from you in order to provide the best service possible.  All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.  Any information collected by us is collected via correspondence from you or your company. This may be via the telephone, Email, mail, or directly through our website.


Any details collected from Workforce Skills & Training customers are required in order to provide you with our products and/or services, and a high level of customer service.  Correspondence is recorded in order to provide service references, and to assist in our staff development.


The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.  We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.  If you have any questions about security on our Website, you can email us at


How do you get my consent?

As per the Terms and Conditions outlined and when you provide us with personal information to complete a transaction using one of our payments options to purchase a product, we imply that you consent to our collecting it and using it for that specific reason only.


If at any time that you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting


We reserve the right to disclose your personal identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.


Workforce Skills & Training use a National Australia Bank as our preferred Payment Gateway for credit card transactions.  NAB processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.  All online credit card transactions performed on this site using the NAB gateway are secured payments.  Payments are fully automated with an immediate response.  Your complete credit card number cannot be viewed by or any outside party.  All transactions are performed under a secure 128 Bit SSL Certificate.


We are committed to ensuring that your information is secure. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a 128bit encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow best practices and legal requirements and implement additional generally accepted industry standards.


A cookie is a very small text file that a Web site saves to your computer’s hard disk to store information that you provide about yourself or to store your preferences. Cookies are designed to hold a modest amount of data specific to a particular client and website and can be accessed either by the web server or the clients’ computer.

Cookies are a convenient way to carry information from one session on a website to another, or between sessions on related websites, without having to burden a server machine with massive amounts of data storage.  This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.

There is a lot of concern about privacy and security on the internet. Cookies do not in themselves present a threat to privacy. A cookie in no way gives us access to your computer or any information whatsoever about you, other than the data you choose to share with us. You can choose to accept or decline cookies through your browser however, this may prevent you from taking full advantage of the website


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired, merged or affiliated with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


Unfortunately any items / services purchased from Workforce Skills & Training cannot be refunded, therefore we do not issue refunds.


If you would like to: access, correct, amend or delete any personal information we have about you, simply contact

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Workforce Skills & Training
79 Molesworth Street
Lismore NSW 2480
Tel: 1300 436 277

This document was last updated March 2016