Overview of HLTOUT010 Communicate in complex situations to support health care

This course is conducted 100% online, no practical sessions are involved

This course provides you with the knowledge and skills to address significant challenges in the context of providing a health care service. You will learn how to communicate with patients, colleagues, health providers and ambulance service callers in in a range of situations, using both verbal and non-verbal interactions. Certificates issued by Allens Training Pty Ltd RTO 90909.

Welcome to your online course.  The flexible format of the course means that you can log in as many times as required to complete the course - you do not need to complete the course all in one sitting. For our online courses, we recommend that you use Google Chrome as your browser, as other browsers, such as Internet Explorer, may not display the multimedia content of the course. 

If you are not currently using Google Chrome, please switch browsers before continuing.


This course is Self Paced - It is expected students may complete the course within 7-8 hours (depending on experience levels).


Learning content is provided in an online format within the course. The assessment component consists of multiple choice questions, written questions, student self-video assessments and incident report forms.

Please note that all case studies within this course are fictional. As a wide variety of job descriptions and workplace environments exist within the healthcare sector, case studies may not always cover all types of possible scenarios encountered within your job role or scope of work. However, these case studies should allow you to identify complex communication needs and demonstrate how to adjust your communication techniques accordingly.


Work your way through each of the sections below. All sections must be completed.

Once your course is complete you will be emailed your Statement of Attainment.

For support with this course please email: coursedevelopment@allenstraining.com.au
The total cost of this course is $210
  • Introduction to 100% online learning & assessment
  • Acknowledgement of Country
  • Additional Resources
  • Communicate in complex situations - Module 1
  • Communicate in complex situations - Module 2
  • Communicate in complex situations - Module 3
  • Communicate in complex situations - Summary slide
  • HLTOUT010 Theory Assessment
  • HLTOUT010 SIMULATED SCENARIOS - Communicate in a Complex Situation
  • HLTOUT010 Incident Report
  • Communicate in complex situations - Final slide
Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook located on the RTO website allenstraining.com.au for all details relating to rights and responsibilities including complaints and appeals.

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